Continuing Education and Regional Development Classes!
All classes are held at Warren Forest Higher Education Council
To register, call 814-362-5078 or email email@example.com
Operational Excellence Series (NEW!)
Operational Excellence is a philosophy of organizational leadership that stresses continuous improvement, teamwork, and problem solving throughout the organization by focusing on the needs of the customer, empowering employees, and focusing management attention towards sustainable improvement of organizational performance. This series is designed for for-profit organizations that want to learn the methods and techniques to achieve Operational Excellence.
Morning Session: Introduction to Operational Excellence and Aligning Metrics and Key Performance Indicators to the Operational Excellence Strategy. The session will introduce and explore Strategy and Tactics Trees that are used to define, validate, communicate, and implement the Operational Excellence strategy. In order to achieve alignment throughout the organization and to have all employees working towards a common goal, it is imperative that the measurement system is aligned to the Operational Excellence Strategy. This session will also investigate the conflicts that traditional metrics create within organizations and will introduce the metrics necessary to change the behaviors necessary to achieve breakthrough results. In addition, this session will also discuss how to define each improvement initiative and how to link it to the Operational Excellence Strategy.
Afternoon Session: Lessons in Synchronous Flow for Operations. This session will introduce participants to the concept of Synchronous Flow and will evaluate the different methods for managing operations. This session is a hands-on simulation that demonstrates and evaluates the different approaches to managing operations for any environment. The focus of this session is to create a stable and capable delivery system to better service customers that will set the stage for improving the overall performance of the organization.
1 Session – Friday, February 2; 8:30 – 4:30 p.m. $250 (for up to 4 employees)
Principles of Mediation for Workplace Conflict
Learn how you can apply the fundamentals of mediation to conflicts that occur in most workplaces. We’ll review the process of mediation and various ideas, tools and techniques that allow for successful conflict management. We’ll also discuss how to address difficult people and cultural differences in the context of workplace disputes. We’ll address conflict type, perception and meaning differences, background and starting-point considerations, and short-term and long-term solutions/processes mediation examples. You will learn how to apply the fundamentals of mediation to successfully resolve disputes. This course is perfect for HR managers, operation managers, team leaders, executives, and other staff members working in teams.
1 Session- Thursday, February 15; 9:00 a.m. – 12:00 p.m. $99
Super Charge Your Leadership Skills
This lively interactive workshop is 100 percent focused on you, using teamwork exercises guaranteed to make a difference in your life and work. This program shows participants the difference between leading and managing people. Self-assessments and group activities are used to demonstrate the difference between transformational and transactional leadership. You will learn the difference between leadership and management that management and effective leadership are complimentary that leading subordinates requires more than just position power and how to empower others through effective leadership behaviors. The principles taught in this class are applicable for anyone involved with or aspiring to a leadership position in for-profit or nonprofit enterprises.
Tuesday, April 3; 8:30 a.m. – 12:00 p.m. $125
Feedback: Giving and Accepting
Being able to give and accept feedback during a productive conversation can lead to better problem solving, improved working relationships, and helps raise issues that need to be addressed. This course will help participants better prepare, deliver and accept feedback in a cooperative and positive working environment. You will learn the importance of preparing to give feedback, how feedback can be misinterpreted the value of maintaining a positive conversation, how to relate the impact of behavior, performance, when and how to accept feedback.
Tuesday, April 3; 1:00 – 4:30 p.m. $125
The Pennsylvania Department of Agriculture regulations require the food service establishments employ at least one certified supervisory employee who has completed and passed an approved certification course. This ServSafe course, which meets that regulation, is for both new certifications and re-certifications of ServSafe. If your certification has expired, you will need to take the full course and exam.
Wednesdays, April 4 & 11; 5:00 – 9:00 p.m. $199
Registration Deadline: March 19
Violent Workplace Emergencies- The Active Shooter
Unfortunately violent workplace emergencies are happening around the country every day. Is your business prepared? Have you thought of your company’s risk and liability in an event such as this? If you think “this can’t happen to you”- you’re wrong! This course is designed to help businesses prevent, prepare for and react to a violent emergency at the workplace. Steps in identifying and mitigating risk, action planning, policy review and incident response protocol will be discussed along with additional table-top exercises.
1 Session- Friday, April 20, 1:00 – 4:00 p.m. $55
ALL CLASSES ARE HELD AT WARREN FOREST HIGHER EDUCATION COUNCIL