Continuing Education and Regional Development Classes!
All classes are held at Warren Forest Higher Education Council
To register, call 814-362-5078 or email email@example.com
Not Your Parents’ Job (Future of Work) NEW!
The workplace is changing before our eyes. The future of work is happening now, and it’s becoming more flexible, more collaborative, and more diverse. The leadership skills needed five years ago are evolving as organizations become increasingly global, multi-generational, multicultural and reliant on technology. This session will focus upon how leaders of today can understand, maximize and build a productive and engaged workforce amidst these changes while gaining a competitive edge for their organization.
1 Session – Wednesday, September 20, 9:00 a.m. – 12 p.m. $179
Organizational Savvy NEW!
Organizations are more complex than ever. It takes a lot more than a navy suit to navigate the politics and culture, and to be recognized as a successful professional. This session will explore what it takes to be organizationally savvy, and how to influence effectively at all levels. Together, we will challenge your preconceived notions about power and workplace politics, confront naivety about organizational dynamics and provide you with the “street smart” skills to detect and manage hidden agendas or deception while building your organizational impact with integrity.
1 Session – Wednesday, September 20, 1:00 – 4:00 p.m. $179
Blue Print Reading 1 New!
This introductory course will cover the basics of understanding how to read and interpret information from blueprints. Students will learn how to prepare a “Bill of Materials” and “quality Take-offs”, as well as how to read and follow specifications. Students will also learn the various drawing techniques available to communicate ideas and complete hands on exercises. This course is designed for shop personnel, quality control technicians and engineering professionals.
4 Sessions – Mondays & Wednesdays, September 25 – October 4, 4:00 – 8:00 p.m. $425
Super Charge Your Leadership Skills NEW!
Leadership is required to achieve success in any endeavor, yet we rarely analyze the weaknesses that impede us. This lively interactive workshop is 100% focused on YOU, utilizing teamwork exercises guaranteed to make a difference in your life and work. Participants will improve upon four core leadership skills: Effective Speaking and Listening, Delegation, Time Management and Meeting Management. The principles taught in this class are applicable for anyone involved with, or aspiring to a leadership position in for-profit or non-profit enterprises.
1 Session – Thursday, September 28, 8:30 a.m. – 12 p.m. $179
Excellent Customer Service
In this jam packed interactive session you will learn why organizations lose customers and the cost of losing them, customer service skills, what customers want and need, and the do’s and don’ts of customer service. You will also learn the importance of a positive attitude, how to add value to a transaction, the four kinds of customers, handling of difficult customers and much more. Learn how to be a P.E.A.K. performer: Professional, Efficient, Always friendly and Knowledgeable.
1 Session- Thursday, September 28, 1:00 – 4:30 p.m. $179
(Register 4 employees and the 5th is free!)
Pharmacy Technician Program
This comprehensive 50 hour program will prepare students to work as a pharmacy technician in a retail or other pharmacy setting and to take the Pharmacy Technician Certification Board’s PTCB exam. Course content includes: pharmacy medical terminology, the history of pharmacy, the pharmacy practice in multiple environments, pharmacy calculations and measurements, reading and interpreting prescriptions, and defining drugs by generic and brand names. Through classroom lecture and hands on labs, students will review dosage calculations, drug classifications, the “top 200 drugs”, I.V. flow rates, sterile compounding, dose conversions, aseptic technique, the handling of sterile products, total parenteral nutrition (TPN), dispensing of prescriptions, inventory control, and billing and reimbursement. Course Contact Hours:50 hrs. Fee includes textbooks. Register for the program with University of Pittsburgh – Apply for Scholarship Assistance through Hi-Ed!
Mondays & Wednesdays, October 16 – December 6 (No class November 22)
6:30 – 9:30 p.m. $1,199
The New Supervisor
You will learn how to transition to become a supervisor, how to be organized and planned, how to negotiate and delegate, how jobs are designed, how job rotation and evaluation works, and how to lead and manage employees. You will also learn methods to motivate and empower people, communication, and the importance of being positive. Both new and current supervisors are encouraged to attend.
1 Session- Friday, October 27, 8:30 a.m. – 4:30 p.m. $249
(Register 4 employees and the 5th is free!)
Operational Excellence Series (NEW!)
Operational Excellence is a philosophy of organizational leadership that stresses continuous improvement, teamwork, and problem solving throughout the organization by focusing on the needs of the customer, empowering employees, and focusing management attention towards sustainable improvement of organizational performance. This series is designed for for-profit organizations that want to learn the methods and techniques to achieve Operational Excellence.
Morning Session: Introduction to Operational Excellence and Aligning Metrics and Key Performance Indicators to the Operational Excellence Strategy. The session will introduce and explore Strategy and Tactics Trees that are used to define, validate, communicate, and implement the Operational Excellence strategy. In order to achieve alignment throughout the organization and to have all employees working towards a common goal, it is imperative that the measurement system is aligned to the Operational Excellence Strategy. This session will also investigate the conflicts that traditional metrics create within organizations and will introduce the metrics necessary to change the behaviors necessary to achieve breakthrough results. In addition, this session will also discuss how to define each improvement initiative and how to link it to the Operational Excellence Strategy.
Afternoon Session: Lessons in Synchronous Flow for Operations. This session will introduce participants to the concept of Synchronous Flow and will evaluate the different methods for managing operations. This session is a hands-on simulation that demonstrates and evaluates the different approaches to managing operations for any environment. The focus of this session is to create a stable and capable delivery system to better service customers that will set the stage for improving the overall performance of the organization.
1 Session – Friday, November 3, 8:30 – 4:30 p.m. $175
Violent Workplace Emergencies- The Active Shooter
Unfortunately violent workplace emergencies are happening around the country every day. Is your business prepared? Have you thought of your company’s risk and liability in an event such as this? If you think “this can’t happen to you”- you’re wrong! This course is designed to help businesses prevent, prepare for and react to a violent emergency at the workplace. Steps in identifying and mitigating risk, action planning, policy review and incident response protocol will be discussed along with additional table-top exercises.
1 Session- Friday, November 10, 8:30 a.m. – 12:00 p.m. $55